RETURNS & EXCHANGES
Your satisfaction is our main concern. If you are unhappy with an item you can return it for an exchange, store credit can be issued in the same form as the original payment. In order to receive a credit for change of mind simply return the goods to us in a new and unused condition (including packaging) within 14 days of purchase. You will be responsible for any shipping on change of mind exchanges.
Please contact us prior to sending back (brian@tonkins.com.au or calling 08 8354 1622 during business hours) to ensure that we can discuss the receipt of your returned goods and arrange a credit promptly!
CANCELLATIONS
Orders and purchases can be cancelled with-out cost provided you have made contact with staff prior to the goods being dispatched, and that the item is not a special order. Design Tasmania will refund goods inline with our Return & Exchange Policy above.
SPECIAL ORDERS
Items made to order, or special requests cannot be returned or cancelled unless faulty. Delivery times may vary depending on product. Staff will contact you to discuss any variations.
SHIPPING & TIMEFRAMES
Tonkin’s In Car Solutions uses Australia Air Express for the shipping of all non-bulky items and items are dispatched with-in 24 hours of Payment of your Order for delivery via your preferred method (at Checkout).
Items will only be shipped to a physical address and all deliveries must be signed for. If you are not available at the time of delivery you may be required to collect the items from your nearest depot or arrange for a re-delivery at your cost where applicable.
MULTIPLE SHIPMENTS
All items will be sent in one shipment as soon as all products are available. If you require multiple shipments, please contact us on 08 8354 1622 so we can assist you. Multiple shipments may incur additional charges.
SHIPPING TIMES
Standard delivery: up to 2-5 business days
Deliveries are made Monday through Friday only.
Please feel free to call us on 08 8354 1622 if you urgently require a package to go same day.
LOCAL PICKUP
Local pick-up is available at check-out and is free of charge. Please wait for a confirmation email from staff prior to arranging pick-up as processing of orders may take time.
Please feel free to call us on 08 8354 1622 if you urgently require a package to go same day.
INTERNATIONAL DELIVERIES
We do not ship items to any international locations.